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Terms and Conditions

Return/Refund Policy


AfterSales

Should you have any question with regards of direction of use of the product, the service that we provided, any question please contact us at :

●     Contact Email: mii.nest3@gmail.com

●     Contact No.: +6013-3119408


Return and Refund Policy


All products sold are NOT RETURN AND REFUNDABLE except for quality defective. If there is quality defective, please contact us at mii.nest3@gmail.com


ProductDefects


1. If the parcel is not in good condition when you receive, please don't let the postman leave.

    a.Take a photo of your consignment note and the parcel.

   b.Don't sign to accept the parcel, ask the postman to return to us.

    c.Send us the photos and we attend to your matter at soonest.


2. If you accidentally received the parcel and only found the defect products after you open the parcel,

    a.Take a photo of the defect product and send to our customer service

    b.We will attend to your matter at soonest.


3. If you found that the product received isn't same with what you ordered,

    a.Take a photo of the defect product and send to our customer service

    b.If we are shipping the wrong product to you, you can returned back and we will send out the exact product to you.


ContactUs


If you have any questions or suggestions about our Return and Refund Policy, do not hesitate to contactus.


Delivery Policy


1. Our Courier partner would usually successfully deliver the parcel within 2 – 5 working days from the date of shipment.

Delivery Tracking Numbers will be provided to all orders upon shipment for self-tracking purposes.


2. In the event of delay on the delivery, we would recommend for self-collection at the designation deporting branch of our delivery partner to avoid effects on the product quality. Affected customers may also contact our customer service representative for more info.

We do not assume responsibility or authority for the operations of our delivery partner. Your kind understanding is much appreciated.


3. Actual product may differ from the photos published on all Mi Nest Birdnest marketing channels.Colours may vary based upon your screen resolution and other computer settings outside of our control. Your kind understanding is much appreciated.


Privacy Policy


For more details on our privacy policy, please refer to https://www.minestbirdnest.com/pages/privacy-policy